Frequently Asked Questions
Common questions & answer about frameless glass systems:
- Do you provide a warranty?
We provide a fully backed 3-year product warranty on all glass systems!
We are in the business of helping our customers with smart choice solution for their glass systems. Our fully backed 3-year product warranty
helps to re-assure our customers and provide them with confidence in choosing Tuff Stuff Design products.
- Can the glass be installed to any surface?
Glass can be applied to most surfaces.
Our experienced installation team are fully trained to achieve a highly finish. Frameless 10mm glass can be installed on most tiled surfaces.
Anything you can do with framed shower screens, you can do with frameless shower screens.
- What is tempered glass?
Tempered glass is glass that has been heat-treated to make it approximately four times stronger than normal.
During the process, the glass passes through an oven via a conveyer belt. This helps to guarantee safety and help avoid harm or damage.
The key to safe frameless shower screen is quality hardware & fittings as well as
Frameless Shower Screens
- What is the difference between framed and frameless shower screens?
Frameless shower screens have no metal frame or enclosure.
With the exception of the hinges for the door as well as clamps for fixed panels (if any) and a handle, there is absolutely no other metal or
hardware with a frameless shower enclosure.
- Does a frameless shower screen leak?
We provide a full 3-year product warranty and 7-year workmanship guarantee to secure your investment.
Our expert installation team provide the highest quality service using the best fittings & hardware available. The Tuff Stuff team will make sure there
are minimal gaps (i.e. between moving parts like hinges) and provide a long term workmanship guarantee for your peace of mind.
- Is it available in custom sizes and shapes?
Yes, frameless showers can be custom fabricated in a wide range of configurations to suit your needs.
Our design and installation team will go over all available options with you and provide a free estimate based on your requirements. With over 25 years
in the business, we are experts at customising shower screens to fit the most obscure and challenging bathrooms.
- What type of glass do you use with frameless shower screens?
We use Australian Safety Standard toughened glass with all installations.
All frameless shower screens use 10mm toughened tempered glass including float, starfire and opaque finishes.
- Does frameless shower screen need a support?
In most case a support structure is not required with frameless glass shower screens. We can use a glass support shelf for your peace of mind.
- What finishes do you have for frameless shower screens fittings?
We offer a wide range of chrome frameless hardware fittings.
We offer a wide selection of fittings & hardware for your installation and design. We only use the highest quality fittings and hardware with our
installations from industry recognised suppliers including Fethers,
Estelle and CR Laurence.
If you desire an alternative product or hardware, we are happy to work with your requirements.
- If my frameless shower screen door is wall mounted will it be strong enough?
Your shower screen door can be hung off a wall of tiles over plasterboard.
Our expert team will have a good look at your bathroom and requirements and determine the best approach for your structure. The
frameless shower screen structure will be strong enough to support the installation as well as fitted to Australian Safety Standards.
Frameless Bathroom Splashbacks
- What colours are your bathroom splashbacks availabe in?
We have a wide range of colours to suit your bathroom.
The splashback colour range and finish is limited only by your imagination. The cost may vary for complex colours like metallics. Our team will
work closely with you in assisting to choose the perfect match for your bathroom or kitchen.
- Do you do kitchen splashbacks?
We can help you using our partners at BBS Glass Splashbacks for the installation.
We primarily specialise in bathroom splashbacks at Tuff Stuff Design.
- My splashback needs powerpoint, phone plugs and access for intercom system?
No problems! We will custom fit and install to meet your requirements.
All of these are simple additions to your Splashback. A simple hole is cut (smaller that the power point, outlet or intercom) to allow the devices to sit
cleanly on the surface of the glass. This is all part of the regular installation process.
- When can I order my splashback?
Splashbacks are custom made. Your bathroom must be fully installed first.
As all splashbacks are custom made, as a result the bathroom must be fully installed.
Frameless Glass Mirrors
- Why do I really want a mirror?
Mirrors can be decorative as well as function in providing depth to a small space.
Mirrors can add a touch of elegance to any room particularly a room with an outside view you would like to "bring into" the room in question.
- Can a light fixture be attached through a mirror?
Yes. We have experience in all types of customisations.
With over 25 years in the glass industry, we have fitted and customised shower screen, splash backs and a wide variety of mirrors to suit our customers. If a
light fixture is needed for mirror, we will make it happen. Safety is always paramount first.
Frameless Glass Fittings & Hardware
- What brands do you use for your fittings and hardware?
We only use the highest quality fittings and hardware with our installations.
We are use a combination of well known, high quality brands from Fethers,
Estelle and CR Laurence. If you desire an
alternative product or hardware, we are happy to work with your requirements.
- Will the fittings and hardware match existing faucets and modern bathroom design?
Yes. In most cases, the hardware will be available on the market.
In most cases we will find a close match choice to blend in with to the style of your bathroom.
Frameless Glass Installation & Services
- Do you provide a installation or workmanship guarantee?
We provide a 7-year workmanship guarantee on all installations!
We provide quality services that you can trust. Our fully accredited installation team will provide high quality workmanship that is fully guaranteed to
give you peace of mind.
- Do you do the installation?
We have an experienced team of installation specialists.
All glass installations including shower screens, mirrors and bathroom splash backs are handled entirely by Tuff Stuff Design.
Our good friends at BBS Glass Splashbacks assist us with kitchen splash backs - they are experts we trust, with over 20 years in the industry.
What our customers are saying?
"I highly recommend Keith and his team to any prospective bathroom renovator."
Wayne Pearce - Ex Balmain Tigers safemail (Lake Macquarie)
We recently had a shower screen and mirrors installed by Tuff Stuff Design and the experience was a delight.
The price was highly competitive, the service outstanding and the quality could not be faulted. I highly recommend Keith and his team to any prospective bathroom renovator.
"Keith provided great customer service and we are extremely happy with end result."
Tracey safemail (Woonona, Wollongong)
Keith from Tuff Stuff Design recently provided quote and installed a Frameless Shower Screen and mirror for us.
The quote was provided on-site same day as we rang with initial enquiry and we decided to proceed with order immediately. The price quoted was much lower than same products from other local providers we had contacted.
Within one week the screen and mirror were installed as promised. Keith provided great customer service and we are extremely happy with end result.
"Keith from Tuff Stuff was the most professional!"
Monica Struzman safemail (Monterey - Lake Macquarie)
I recently had to renovate my bathroom due to a hot water pipe bursting and my bathroom becoming a construction site overnight.
I dealt with many tradesmen during the course of getting it back to life, and I must say, Keith from Tuff Stuff was the most professional and went out of his way to get my new frameless shower screen done for me, knowing I was in a bit of a bind.
He provided a very competitive quote and was always punctual in returning my calls and completing the work.
I would recommend Keith to anyone.
He was honest and told me what to look out for when sourcing other quotes and I couldn’t help but go back to him!
What was once an ugly small tiny shower space, was transformed into a larger shower area that looks so much better, thank you!
"When i have opportunity i will recommend your services!"
Steven Dunshea safemail (Arncliffe - Tuggerah Lakes)
Thanks again for the supply and install of our new shower screen. Just want to let you how impressed I am with your prompt service and fitment i am very happy with the large chrome hinges
the thick bevel edged glass and the sturdy feel all pleasing when i have opportunity i will recommend your services!
"100% happy with my frameless shower screen and I would recommend his service to anyone..."
Jan Weiss safemail (Cronulla - Lake Macquarie, Lake Macquarie)
Keith from Tuff Stuff Design went out of his way to make sure I was 100% happy with my frameless shower screen and I would recommend his service to anyone as nothing is ever a problem for him.
"Thank you very much for your fabulous work. I love it!"
Brooke Bui safemail (Bexley North - Tuggerah Lakes)
I am exceptionally happy with the quality product and price we received. Thank you very much for your fabulous work. I love it! We have had many praises from visitors.
Thank you for providing a warm and friendly service.
"Highly recommended! He has always provided an efficient & friendly service at good prices."
Fran Spod safemail (Caringhah - Lake Macquarie, Lake Macquarie)
I have known Keith from Tuff Stuff Design for many years & have recommended him to many friends & family. He has always provided an efficient & friendly service at good prices. He keeps in touch with his customers, is
punctual & does a professional job. Highly recommended!
"He solved the problem in a way that left the fancy bathroom designers scatching their heads"
Stephen Mouat safemail (North Curl Curl - North Lake Macquarie, Lake Macquarie)
I am usually suspicious of the lowest quote but when Keith told me he could have it installed in half the time
of both the others I invited him around. He solved the problem of my narrow bathroom & wide shower next to door
in a way that left the fancy bathroom designers scatching their heads.